Orders currently have a processing time of 7-10 business days.
If you need an item faster, please contact me and I will let you know if I can accommodate your request.
I do my best to meet the following shipping estimates, however I cannot guarantee delivery dates as actual delivery time may vary depending on the courier service (Canada Post).
Shipping times do not include processing time to prepare your order. Tracking information will be provided once the item(s) have shipped.
Every order is wrapped carefully to avoid damage.
Canada: 5-8 business days
USA: 7-10 business days
DUTIES & CUSTOMS:
Customs and duties fees are the customer's responsibility. We do not cover VAT or other taxes.
If you are unhappy with your item for any reason, I ask that you contact me BEFORE you leave a review so that I can fix the problem. I want my customers to be 100% happy with any of my products. Please give me the opportunity to fix the issue.
I do not offer returns on any customized product unless there was an error on my part. Please be sure to read the entire listing of each item and ask all questions before purchase. I am happy to answer questions and try to do so quickly.
If your item is damaged upon delivery, you have 2 days to contact me along with a photo of the damage. Once I have received the required photos, I will either fix your item or offer a replacement, depending on the damage.
It is the customer's responsibility to provide the correct shipping address. In the case of returned packages due to incorrect shipping addresses, the shipping costs are not refundable. Customers will need to re-purchase items and shipping in full for items to be re-shipped.